Greystone House Surgery

99 Station Road, Redhill, Surrey, RH1 1EB 1 2 3 4 5 561 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
28th July 2022


Staff are generally helpful. Routine appointments are a bit more difficult to get than they used to be but regular screens are organised and I am confident if I need immediate advice/treatment a slot will be found. Online responses are goid and telephone consultations very effective for lots of things


Nothing

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
27th July 2022


Very happy with treatment provided can’t ask for more than that


The voice that calls you for appointment could be improved other than that all good

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
Rating not given.
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
25th July 2022


I brought my elderly and frail mother-in-law who has mobility issues to have a retinopathy test and as I parked in the patient car park, a staff member woman made a special trip to say that the whole car park is for disabled and staff only. There are no signs of this anywhere. I tried to reason with her that there were no blue signs of disability and that it is a general patient’s car park but she insisted I went and parked somewhere else, which I have done. I found her so unpleasant and just doing this on a power trip. I have no problem walking but my mother-in-law can’t walk long distances. And it is a patient car park! Unfortunately I didn’t ask for her name. I should have to report her, as she shouldn’t be dealing with the public. So unpleasant and my mother-in-law are very upset.


Signpost clearly at the front of the surgery, on Station Road, that the main entrance to the car park is on amother road, and if it is true that it is only for disabled people and staff, to display it clearly.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
21st July 2022


I would just like to say how patient greystone house and their team have been with me I haven't been the most easiest patient to deal with at times. So thankyou for all your time and the care you have given me.


They have always done their best

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
19th July 2022


The implementation and use of the footfall application has destroyed this practices ability to resolve any issue. Their dependence on this app is destroying the community. To order a prescription requires a form to be completed, with 6 lines per item so a 22 item prescription requires 132 boxes to be completed instead of the previous 22 tick boxes To enquire about an appointment to complete the pre triage application you now need to complete a 63 item form. The form asks when you are not available but does not share this information with the clinician completing the triage resulting in bookings being made when they know you are not available If the practice reply they refuse to click the “allow reply” button forcing you to submit a new form to continue the conversation resulting in another 63 field form. They send a text message out stating “Tuesday 19th” is appointment despite your appointment being monday and when questioned get told “we have no control over what footfall sends you” so basically allows a corrupt system to use my information incorrectly as it wishes with no oversight. That concerns me where my healthcare information is concerned. The staff neither care nor are bothered that the system is totally unmanageable because its “the patients problems” not theirs apparently Poor attitude, poor reception and absolutely no governance or oversight despite formal complaints, referral to NHS ombudsman or the CCG. Next step is Parliamentary Oversight Committee.


Reduce reliance on system until proven effective or suitable and secure. Recognise that the app has issues that does not sit well with patients Recognise that elderly or disabled patients may struggle to use the system forcing them to rely on third party assistance for their healthcare needs.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Greystone House Surgery was awarded the iWantGreatCare certificate of excellence in 2022 for delivering outstanding care.

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Resources

Short link to review Greystone House Surgery: http://iwgc.net/eccjk