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St Helena Hospice

Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU
 
1 2 3 4 5 2,962 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Review of Adult Bereavement Service,
11th August 2022


I was counselled by Amber and she helped me to look at things in a different way. She was kind, considerate and above all caring. Through my grief I have felt an immense amount of guilt but Amber helped me to see that what I did was done through love for those I had lost and nobody could have done any better. In fact on one occasion she said that she hoped she had someone like me when her own end was coming. On the last session she ended it by saying that it had been heart breaking to hear my words but at the same time an immense pleasure to speak to someone who was caring, loving and such a strong person. Sometimes it takes someone on the outside who is unbiased to point out the good things and to help turn a negative into a positive. Your service is so important to people like myself who feel lost at times of grief, and I can only hope that this service continues for many more years to come. I will forever be greatful to Amber for her kindness each week and her words "it is OK ...". I now feel with her help I can now move forward with no regret and no guilt. Thank you again for providing this important free service Yours eternally greatful Louise Cavanagh


From my own personal experience I would have to say no.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
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1 2 3 4 5
Review of Adult Bereavement Service,
3rd August 2022


Amber was very understanding and not prejudiced against my feelings. She was reassuring and gave me confidence to go on


None

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Adult Bereavement Service,
27th July 2022


Felt very reassured throughout a difficult time and to know there was always someone at the the end of the phone for support was a great comfort.


N/a

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Hospice in the Home, written by a family member
27th July 2022


All staff very caring and helpful during home visits and at hospice.


Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
Experience
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Virtual Ward, written by a family member
24th July 2022


Kind caring staff- office staff very helpful and efficient.


Everything is good.

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
Experience
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Complementary Therapies, written by a family member
24th July 2022


Because I was told everything that was being done in a lovely way.


Nothing to tell.

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
Experience
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Adult Bereavement Service,
24th July 2022


I am writing a review following the fantastic care that I have received, from when I first contacted St Helena, to the most recent call. I had the support of the palliative nurses through my mums short fight with cancer, and I then spoke weekly with Cristian, after losing her so suddenly. More recently I have been having weekly bereavement counselling with Chris Booth. The support I have received I will never forget just how kind, caring and understanding they have all been throughout this difficult time. You don't realise what a difference you have made and I want to thank you all very much. I want to offer special thanks to Chris, who has listened through my tears and offered amazing support and guidance to enable me to deal with everything. Especially helping me with the grief I have been dealing with, and still have, after losing my mum. She was always my 'go to' in times of trouble and also to share the happy times. Chris has helped me to understand that it is okay to cry, okay to be sad, but also okay to think about those happy memories. Thank you all for just being there.


Nothing

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Adult Bereavement Service,
23rd July 2022


Wendy and Karen are extremely kind and approachable I feel like I was listed to throughout all sessions I would feel comfortable having 121’s with both.


Nothing.

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
Experience
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Adult Bereavement Service,
23rd July 2022


The staff were very good, I enjoyed the meetings very relaxing.


Good. Well done.

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
Experience
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Breathlessness, written by a patient
23rd July 2022


I have been before and they have always been great and caring.


Not really to me all okay.

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Caring
1 2 3 4 5
Trust
1 2 3 4 5
Support Staff
1 2 3 4 5
Experience
1 2 3 4 5
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