Boots Opticians Leicester - Fosse Park

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1 2 3 4 5
2nd October 2020


Had brilliant service until I went to pick up my glasses The young lady just handed them to me never did any check to see if they fit properly I had to return on several times each time saw a different person who adjusted but made them worse. I returned a fourth time now with headache and feeling sick. I was please I met with a very friendly kind professional young man named Gary who identified problem straight away. He went right back to basics to make sure prescription etc was correct. Boots need to know that all staff need to give the same professional service I had from Gary and Karen otherwise people will go else where

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5th December 2017


They don’t answer their phone. I waited 15 minutes for a reply and then a further 15 minutes for someone to try and find the already late glasses, before giving up. Glasses should have arrived two weeks ago but telepathy appears to be the only way of finding out whether they are there or not. Did they call back and apologise that day, No. the next day, no. Within the week even, no. Not much point trying to complain as complaints are held for at least a week before anyone bothers to look at them. Complete shambles. Expected more from Boots.

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9th November 2017


The preliminary tests were carried out by Jo Haydon. She was kind and efficient and explained clearly to me what was required at every stage of the proceedings. My eye test was carried out by Hamel Bhundia. He put me at ease and explained exactly what was happening and the results at each stage of the examination. I have complete confidence in him.

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6th November 2017


service was friendly and very helpful as usual we dealt with ellen ,we always like to see ellen as nothing is too much trouble and we see her as friend both myself and my wife send many thanks

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28th October 2017


Whilst all the staff were helpful and polite, I would particularly like to thank an assistant called Jan, who throughout two visits went beyond the call, was kind and helpful when dealing with someone who really couldn't make a choice! Even I get frustrated with myself so thank you Jan for all you did.

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